If you call RTC to reconnect your services, add or change services, or access or change information on your account, you need to provide your account password to allow us to share information about your account. If you do not have your password, you can still provide us access to your account by answering two of your account security questions correctly. If neither of these options work for you   we will have to call you back at your home telephone number or mail you the information.

If you come in to RTC to reconnect your services, add or change services, or access or change information on your account, you need to provide a valid photo ID before we can share information about your account.

Information can only be given to the person(s) associated with the account. If you would like other people to have access and/or make changes to your account, please contact RTC. Remember, all contacts need to know the password when they call our office.

RTC performs these authentication procedures in order to be compliant with requirements from the Federal Communications Commission (FCC) regarding your Customer Proprietary Network Information (CPNI). CPNI is personal information stored and collected by RTC for billing and provisioning services. RTC will do everything possible to protect the privacy of your CPNI. If you have any questions, please call our office at 1.888.862.3115.