Notification of Account Changes
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Because of new requirements from the Federal Communications Commission (FCC) regarding your Customer Proprietary Network Information (CPNI), RTC is now mailing letters confirming changes that have been made to your account. If you make a change to your address, the name on your account, the individuals authorized to access your account, your account password, or e-mail address, you will receive a letter in the mail stating that a change has been made to your account. This letter is only to confirm that the change was made. You do not need to contact us unless you feel that this change should not have been made to your account.
Also because of these new requirements we now have authentication procedures. If you call our office, you need to provide your account password to allow us to share information about your account. If you do not have your password when you call us, we will have to call you back at your home telephone number or mail you the information. If you come to our office for information, you will need to provide a valid photo ID before we can share information about your account.
Information can only be given to the person(s) associated with the account. If you would like other people to have access and/or make changes to your account, please contact RTC. Remember, all contacts will need to know the password when they call our office.
RTC payment locations at the Garrison, Kenmare, Max, New Town and Watford City Auditor’s Offices can only accept payments. Customers are not able to apply for or make changes to services at these locations.
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